Complaints Policy
Up Side Down Dance Academy (USDD Academy) · operated by USDD Networks · info@usddnetworks.co.uk
Purpose
To provide a clear, fair and timely process for raising and resolving complaints about any aspect of USDD provision.
How to Raise a Complaint
- Informal: Speak to the class teacher or relevant staff member in the first instance.
- Formal: Email info@usddnetworks.co.uk with the details of your complaint and your preferred outcome.
Timelines
- Acknowledgement within 3 working days.
- A response with our findings and any actions within 15 working days, or sooner where possible.
- If a complaint cannot be resolved within 15 working days, we will provide a clear progress update and revised timeline.
Escalation
If you are not satisfied with the response, you can request escalation to the Director, who will review and respond within a further 10 working days.
Safeguarding-Related Complaints
Complaints involving safeguarding concerns are handled under the Child Protection Policy and, where appropriate, referred to the LADO and/or police.
Review & Contact
This policy is owned by USDD Networks (the legal entity operating Up Side Down Dance Academy (USDD Academy)) and reviewed at least annually, or sooner if legislation, statutory guidance or organisational structure changes. Reviewed annually · Last review: May 2026.
For enquiries relating to this policy: info@usddnetworks.co.uk.